Pensions Administration Team Manager
Kraków
Nr ref.: 2548546/103045
In Krakow our teams administer pension schemes for clients in the UK. We help people enrol in pension schemes, keep track of the value of their accumulated capital and administer their investment choices and personal data throughout their lifetime.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Own and drive performance management activities in the team by setting goals and delegating work to colleagues
- Coordinate team’s workload and monitor team’s activity to ensure both business as usual and/or projects are delivered to required deadlines and level of quality
- Analyse data on team’s work output, identify issues, trends and potential risks connected to errors, time-consuming tasks, under and over capacity
- Drive development activities in the team, identifying development needs and solutions
- Hold regular 1-2-1s with colleagues to review performance, discuss issues, manage expectations and provide constructive feedback
- Manage knowledge sharing in the team on all client processes, tools and systems: ensuring documentation is correct, up to date and in line with any statutory or legislative changes
- Manage relationships between the team and Key Stakeholders: Clients, Client Managers, other Aon Teams and 3rd party providers
- Develop and manage team resources ensuring headcount matches plans and business needs
- Manage Business Continuity and Disaster Recovery plans ensuring all activities and processes are completed and kept up to date
Skills and experience that will lead to success
- Proven work experience as a team manager or team leader (min 1 year)
- Excellent leadership and communication skills
- Effective planning, prioritizing and ability to adapt to shifting priorities
- Strong problem solving and analytical skills
- Experience of dealing with multiple stakeholders at different seniority levels
- Fluency in English (C1)
- Good command of MS Office applications (Excel, Power Point, Word)
- Spotless record and strong ethos
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.