JTI Poland is part of Japan Tobacco International, a leading international tobacco company. We operate in 130 countries, employ over 45,000 people worldwide and our product portfolio includes world-renowned brands such as Camel, LD, Winston and Logic, available on the Polish market.
In Poland, we employ over 2,300 employees and we are the 3rd player in the tobacco industry. Since the beginning of JTI’s operations in Poland in 2007, we have been the fastest growing tobacco company: our market share has more than quadrupled and our production volume has grown more than 10 times.
But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why since 11 years JTI is one of the Top Employers in Poland, in 2020 being ranked number one for the second year in a row.
- A competitive pay (together with annual bonus) and an attractive benefits package including medical care, Multisport card, life insurance, pension plan
- Ambitious goal to set up new Global Business Center Complex environment of working with multiple stakeholders
- On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally
- Wide variety of projects and tasks, ambitious goals and independence in achieving them
- Flexible working conditions
- Modern office in a convenient location
- Monitoring all KPI’s related to GBS processes on operational and strategic level
- Preparing analyses and insights to GBS customers stakeholders as per governance model/and on request
- Benchmark GBS activities against Service Level Agreements (SLAs)
- Benchmark GBS activities with other GBS’s internally and/or Shared Services industry and/or other industry leaders
- Working closely with customers to ensure their current and emerging expectations to performance measurements are satisfied
- Designing Dashboards to measure GBS performance, customer satisfaction and process effectiveness
- Implementing Dashboards in cooperation with IT Team
- Tracking customer feedback and proposing related actions to improve internal and external consumers of GBS services
- On basis of own analyses proposing improvements to all processes in Service Catalogue
- Supporting Delivery Excellence Team to manage Service Catalogue and Service Delivery Framework maintenance
- You have an University degree (bachelor or master) preferably Economics, Business, Administration, Engineering or Science
- 1+ year in multinational company with some experience with performance management/transformation project management. GBS/Shared Service experience is a plus
- Fluent English (written and spoken), local language (optional)
- “Generalist” understanding of processes in transactional areas in Finance and Accounting, HR, Transportation and Logistics, procurement and IT
- Some experience with performance measure methods and tools, score cards and volumetric
- Strong analytical and problem solving skills, preferably with experience in working with data
- MS Office Soft skills (Vision or similar & BPML experience would be an asset)
- Strong interpersonal skills for interacting with clients about customer experience measurement and improvement
- Operational understanding of GBS delivery and company ways of working
Poznaj
JTI GBS Poland sp. z o.o.
Why is it worth joining JTI GBS Poland?
JTI GBS Poland is a global business services center and the largest of its kind within Japan Tobacco International worldwide. We are a team of over 1,000 specialists from various fields, united by a common goal: advancing JTI Group's international business operations. Our expertise spans finance, marketing, sales, HR, research & development, legal & regulatory affairs, and global supply chain. We are driven by passion and commitment, which fuels our unwavering enthusiasm for the future.
JTI GBS Poland is a workplace that embraces diversity. We demonstrated this by joining the exclusive group of companies that received the GES (Global Equality Standard) certification, awarded by EY. This is one of the world’s first certificates focused on diversity and inclusion, assessing equality in opportunities and pay within organizations.
Recruitment process
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Apply Now!
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Telephone Call
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Online Meeting with HR
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Meeting with Manager
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Offer