Performance and Service Associate



12 dni temu

JTI Poland
is part of Japan Tobacco International, a leading international tobacco company. We operate in 130 countries, employ over 45,000 people worldwide and our product portfolio includes world-renowned brands such as Camel, LD, Winston and Logic, available on the Polish market.

In Poland, we employ over 2,300 employees and we are the 3rd player in the tobacco industry. Since the beginning of JTI’s operations in Poland in 2007, we have been the fastest growing tobacco company: our market share has more than quadrupled and our production volume has grown more than 10 times.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why since 11 years JTI is one of the Top Employers in Poland, in 2020 being ranked number one for the second year in a row.

Performance and Service Associate
Location: Warsaw
Nr ref.: 34481
Our offer includes:
  • A competitive pay (together with annual bonus) and an attractive benefits package including medical care, Multisport card, life insurance, pension plan
  • Ambitious goal to set up new Global Business Center Complex environment of working with multiple stakeholders
  • On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally
  • Wide variety of projects and tasks, ambitious goals and independence in achieving them
  • Flexible working conditions
  • Modern office in a convenient location
Main areas of responsibility:
  • Monitoring all KPI’s related to GBS processes on operational and strategic level
  • Preparing analyses and insights to GBS customers stakeholders as per governance model/and on request
  • Benchmark GBS activities against Service Level Agreements (SLAs)
  • Benchmark GBS activities with other GBS’s internally and/or Shared Services industry and/or other industry leaders
  • Working closely with customers to ensure their current and emerging expectations to performance measurements are satisfied
  • Designing Dashboards to measure GBS performance, customer satisfaction and process effectiveness
  • Implementing Dashboards in cooperation with IT Team
  • Tracking customer feedback and proposing related actions to improve internal and external consumers of GBS services
  • On basis of own analyses proposing improvements to all processes in Service Catalogue
  • Supporting Delivery Excellence Team to manage Service Catalogue and Service Delivery Framework maintenance
You as a professional:
  • You have an University degree (bachelor or master) preferably Economics, Business, Administration, Engineering or Science
  • 1+ year in multinational company with some experience with performance management/transformation project management. GBS/Shared Service experience is a plus
  • Fluent English (written and spoken), local language (optional)
  • “Generalist” understanding of processes in transactional areas in Finance and Accounting, HR, Transportation and Logistics, procurement and IT
  • Some experience with performance measure methods and tools, score cards and volumetric
  • Strong analytical and problem solving skills, preferably with experience in working with data
  • MS Office Soft skills (Vision or similar & BPML experience would be an asset)
  • Strong interpersonal skills for interacting with clients about customer experience measurement and improvement
  • Operational understanding of GBS delivery and company ways of working
If you decide to participate in this recruitment, the administrator of your data will be JTI Polska sp.z o.o. with headquarters in Stary Gostków. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data and your rights can be found here.
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