At Testronic we hire people from all over the world to assure the best quality of video games. Our Localization Game Testers make sure that the game is free of any linguistic mistakes (capitalization, punctuation, spelling etc.). We work with 27 languages from almost every continent (except Antarctica), so there is a great chance that we currently test your native language or will do so soon.
If you are a linguistic freak and passionate about games, let us check if there is a position on a project for you as:
All of the recruitment process for this role will be carried out online, via video conferencing and online assessments (where applicable).
The position you are applying for is an office based role. During the COVID -19 pandemic that is effecting many businesses around world, we have taken precaution to protect our employees and families. During this pandemic and until further updates, this role will be remote based (from home) and you will be supplied with the relevant equipment to carry out your role.
Once we have further updates, we cascade accordingly and will return back to the office once safe to do so!
- Temporary job based on casual contract or full-time job based on permanent contract
- Comfortable working conditions in Testronic Warsaw office at Poleczki 21A (Ursynów)
- The ability to use your knowledge of a foreign language daily at work
- The ability to gain experience in multi-lingual and multi-channel global support
- Training and development to help you achieve your potential
- Handle customer complaints via offline channels (i.e. chat, email)
- Provide appropriate solutions and alternatives, follow up to ensure resolution
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the correct methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
- Native or fluent English (an additional language would be an asset)
- The ability to multi-task while also prioritizing and managing time effectively
- Customer oriented with the ability to adapt, and respond, to different types of characters
- Excellent communication and presentation skills
- Passion for video games
- Basic IT and MS Excel skills
Do you want to take the challenge and start your career in the most dynamic industry of entertainment?
Join us!