Policy Documents Administrator with Spanish

The Specialist supports brokers and consultants located in different locations and, ultimately, to help them in the process of finding the best insurer’s option for our clients

• Actively supporting initial population of plan information on TBS platform, renewal and RFP (request for proposal) process
• Preparing documents and reports including offer analyses and costs analysis and providing them to the broker who finalize the report and chooses the recommended insurer
• Liaising with insurers to obtain the data necessary to a market review, checking insurers’ policy offers
• Establish and maintain strong relationship with the Aon brokers
• Participating actively in problem solving, managing queries and ensuring their timely resolution
• Cooperating closely with the team coordinator as well as the team and making sure all SLAs are met
• Suggesting and implementing changes to tools and documentations needed to support effective service delivery
• Deepening your knowledge with the aim of becoming an SME for certain processes
• Performing tasks assigned by your manager

• Understanding of Broking industry
• Proficiency in MS Office
• Very high attention to detailsAbility to identify and respond to risksStrong ability to think creatively
• Fluent in English and Spanish - C1 level
• Excellent communication skills
• Understanding and applying appropriate communication style
• Able to meet tight deadlines under time pressure
• Able to prioritize tasks according to volumes
• Excellent time management and organizational skills
• Strong work ethic

• Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
• Flexible remote work environment 
• Employee-appreciation culture (multiple recognition programs)
• The best medical cover on the market with free dental care
• Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
• Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
• Internal career opportunities, individual development plan, professional development training and resources
• Lots of social events, charity actions and opportunities to integrate with colleagues