Manpower to światowy lider w dziedzinie HR o ponad 60-cio letniej tradycji. Nasza firma jest obecna w 82 krajach, na terenie Polski mamy 50 oddziałów. Współpracujemy z 400 000 klientów rocznie,w tym małymi i średnimi przedsiębiorstwami ze wszystkich sektorów, a także największymi światowymi korporacjami. Nasze usługi obejmują pracę tymczasową, rekrutację pracowników stałych, zatrudnienie zewnętrzne oraz doradztwo personalne. Obecnie dla jednego z naszych Klientów poszukujemy Kandydatów na stanowisko:
Principal Operations Manager (Customer Service/Administration Support)
Praca Stała
Miejsce pracy: Kraków
Nr Ref.: POM/003/SCK
Zadania:
- Overall management & responsibility of all activity requests received by the Krakow Centre
- Overall management and responsibility for delivery against all external and internal SLA's
- Identify and implement opportunities to maximise efficiency and leverage economies of scale. Proactively manage resources to ensure maximum utilisation and identify redeployment opportunities.
- Overall management with the Managers for the day to day tasks and duties performed within Administration Stream
- Client facing – Ability to attend client meetings as and when necessary to assist in account development
Manage overall accuracy and re-works to required standards - Manage resource within the Administration function to ensure peaks and troughs in demand are managed satisfactorily
- Line management responsibility for Managers
- Significant previous experience working in a Managerial type position within a customer service/administration/SSC/BPO environment managing a team
- Proven track record of managing and growing teams
- Proven success in driving and achieving operational targets
- A track record of developing and delivering business plans and strategies
- Experience in delivering SLAs around effectiveness, timeliness and customer satisfaction is vital
- Ability to liaise with and influence all levels of management to agree a change of direction or new process.
- Experience of presenting to senior stakeholders
- A service driven mentality, able to deal with tight deadlines and SLAs
- Experience of process re-engineering would be an asset
