Problem manager

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Problem Manager B2B contract, Warsaw

Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand. On behalf of our client, international brand, we are currently looking for candidates interested in a position of

Problem Manager

Job type: B2B contract (possibility of long time cooperation)
Salary: 350-600 zł net+ VAT/day (negotiable)
Location: Warsaw

Responsibilities

• Collaborate across different teams identifying, designing, developing and improving Problem Management data solutions to minimize the impact of Incidents and Problems on the business,
• Perform root cause analysis and preventative management as required, ensuring that all necessary parties are informed and involved in the process,
• Manages and coordinate the implementation of corrective actions,
• Build and maintain effective relationships with internal stakeholders and vendors,
• Conduct Post Resolution Review of critical problems and support the follow up,
• Serve escalations from internal stakeholders and handle them accordingly,
• Build awareness of a Problem Management Process and act as a Problem Management SME,
• Ensure Problem Management KPIs are reported, their targets met and value is appreciated,

Requirements:

• Ability to speak English (minimum B1-B2 level),
• At least 3 years of Change/Incident/Problem Management or Project Management experience,
• Working knowledge of Incident/Problem/Change Management frameworks such as ITIL (certification not required, but is a plus),
• Strong ability to mine data from different sources, clean and prune data to discard irrelevant information,
• Ability to create pinpoint trends, correlations and patterns in complicated data sets,
• Self-driven and proactive approach,
• Excellent ability to define the problem and narrowing the analysis down,

• Strong influencing and relationship management skills.

We offer:

• competitive salary paid in 14 days
• additional benefits: Medicover, Multisport
• a flexible, b2b contract with Hays Poland

Please do not hesitate to click "APLIKUJ" and apply.
Please note that we will contact only selected candidates.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl