Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Problem Solving Specialist
Place of work: Kraków
Ref. no PSS/KRK
Job description
- Query analysis,
- Urgent payment request processing,
- Liaising with client and business to finalize ongoing issues (e-mail/calls),
- Cooperating with team in India over existing queries,
- Answering incoming calls.
Candidate’s profile
- Very good English skills (at least B2 level),
- Proactive attitude,
- Experience in voice and e-mail contact with clients in the O2C area (solving unallocated cash cases),
- Ability to get familiar with the systems quickly to investigate the situation in the books and decide what voice\email action is needed,
- Cause – effect thinking and resistance to complains,
- Action and goal oriented,
- Excellent communication and interpersonal skills, both verbal and written,
- Flexible about work content, timings,
- Client-focus attitude.
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
