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Motorola Solutions Finance Operation Service Center is a department of Motorola in Kraków which gives you an opportunity to participate in a setup of the new organization. The center is a part of our global network of Finance Operation Service Centers (FOSC) which provides world class finance, accounting and purchasing services to Motorola branches in Europe, Middle East and Africa. It is a dynamic environment where your ideas and input will be valued and where you will do some of the best work of your life. This role is dedicated to Enterprise Business Unit. Candidate hired for this position will support Enterprise Business Clients. |
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Process Analyst – Contract Specialist
Miejsce pracy: Kraków
Job ID: 110805
- Primary point of contact for global contracts processes, deep level of knowledge on global contract and entitlement processes
- Provide Knowledge of other SSC processes and understanding of interface points with contracts and entitlement processes
- Drive globalization of contract management and entitlement processes in line with industry best practice.
- Identify, highlight and prioritise potential areas of process improvement
- manage the planning, development and implementation of global SSC process change rollouts.
- Collaborate with other process analysts, internal and external to CCO, on projects where multiple functional areas are impacted
- Ensure alignment of Global SSC processes to customer requirements on global IT projects.
- Participate in CAB (Change Advisory Board) meetings relating to contract & entitlement process and application changes
- Act as point of contact for and support impacted teams through and after change rollout
- Follow global control of documentation process when creating, updating or retiring SSC related processes.
- Maintain project communications through workshops, regular meetings, project reviews and reports both with the impacted SSC and interfacing teams and with the project management team.
- Management and escalation to the project management team of risks in a timely fashion.
- Ensure requirements are collected from all impacted teams.
- Ensure all related training is conducted and all supporting process documentation is in place.
- Global travel will be expected.
- Experience of implementing process changes
- Systematic approach to problem solving
- Self motivated and driven
- Proven ability to prioritize workloads in a constantly changing business environment
- Organised approach to project work
- Excellent verbal and written communications skills, with the ability to report and interface with senior management, are essential.
- Flexibility to work different hours as required, e.g. if working with colleagues/vendors in different time zones.
- English language – advanced knowledge (written and spoken) is essential.
- Must have good interpersonal skills to ensure strong working relationships are built.
- Working experience of contract management is strongly desirable
- Working experience of a support organisation environment is desirable.
- Knowledge and working experience of ITIL support model is desirable.
- Good PC skills.
- Ideally the candidate should be educated to degree level.
- Experience of working in large projects or programs.
We offer:
- Competitive salary
- Additional bonus for 2nd shift work
- Strong team-oriented culture
- Private medical coverage
- Life insurance
- Access to wellness facilities
- Relocation package for candidates outside Malopolska