Process Consultant

Recruitment process for this position and onboarding trainings are conducted online.

                                                   

What do you need to start?

• Proactive, open and can-do approach
• Prioritization and task management skills
• Very good knowledge of English,
• Experience in management and delivery of Major Incident Management
• Hands-on experience in one of the processes: Problem, Change or Incident.
• Ability to build productive relationships with support teams

It's not essential, but we appreciate if you also have:

• ITIL v3/v4 Foundation certification

 

What duties will help you grow?

• Gaining full competency in Problem, Incident, Change Manager and MIM role
• Gathering business requirements and translating them to functional requirements, working directly with delivery teams, service providers, customers 
• Building customer relationships by delivering above client expectations on assigned deliverables
• Bringing Service Management expertise and best practices including training and mentoring, act as a key contributor in complex or critical customer environment

 

What have we prepared for you?

Space where you can develop yourself: 

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• You will have a possibility to join various technical communities. 
• Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

 Our legendary atmosphere: 

• We don't have a rigid dress code, but what we do have are awesome communities (e.g OUTfront, Women@Capgemini, Foreigners Community) and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

 A lot of benefits:

• Private medical care which can be extended by a package of dental services purchased on preferential terms. 
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
• Offices in great locations, car leasing program, carpooling options and bicycle parking. 

 

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide. One of the teams is Data Services - part of business unit called Cloud Infrastructure Services.  
Do you want to get to know us better? Watch a video: https://www.youtube.com/watch?v=L49dIpnS3lE
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).