Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
Process Documentation Writer role is an integral part of the Process Governance and Advisory team and will partner directly Change Managers and Operational Teams to insure process documentation is of the highest quality. The role will have a focus on Process documentation and technical writing, assisting operations teams to explain work instructions and technical information, processes in an easy to understand way for both technical and non-technical users. This involves interpreting systems, processes, applications, then designing, and writing documentation in support of them. The information may be presented in the form of user and implementation guides, process flow documents or process manuals for reference manuals, training guides, software demos, interactive tutorials, online help incorporated into software and operating guides. You will also play a key part in the ongoing maintenance and development of internal processes within the Program.
- Own the Documentation Update ticket
- Draft the content being updated / added
- Be responsible for the content within connect composer (RCO Help Center)
- Plan, develop, write and edit content in the help center
- Maintain consistent, structure and tone throughout help center
- Maintain technical aspects of connect composer (draft/publish content, cooperate with Ops TLs, address comments)
- Responsible for inputs while drafting the content to assist Change Manager and unblock documentation process
- Responsible for understanding the process and the changes requested
- Responsible for understanding impacts (when noticed) and risks (when noticed) and calling that out to Change Manager
WHAT DO WE EXPECT:
- 1-2 years operations experience, with 1-year experience in the BPO Industry, Back Office Operations, and Training, Project Management or equivalent is preferred.
- Prior experience with process and/or technical writing in an operation environment a plus.
- Comfortable with startup type volatility in process and systems.
- Exceptional attention to detail and proven record of high team performance desired.
- Proficient English business communication skills verbal and written.
- Knowledge of HTML will be an advantage
- Degree in a relevant field nice to have.
- Competency in Microsoft Office All Products