Process Excellence Manager
Job location: Kraków, Poland
Key responsibilities:
- Enhance process capability from the current base-line through process improvement methodologies
- Analyze current operations to identify new project opportunities and financial benefits. Determine key drivers to meet the business objectives.
- Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote Process Excellence activity and a continuous improvement culture
- Monitoring Process metrics and provide required support to improve performance
- Lead and facilitate key organizational initiatives on Process Excellence
- Conduct Value Stream Mapping exercise and ability to create, execute, and maintain an – “AS IS" to – “TO BE" Roadmap.
- Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.
- Identify opportunities for improvement and bottlenecks through waste analysis and consistency analysis.
- Conduct diagnostic studies on the key accounts identified and implement a process excellence framework in line with the business objectives
Role Requirements:
- Black Belt certified - Should have expert knowledge on Six Sigma and Lean Techniques
- Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes)
- Experience in Project management, preferably PMP or Prince
- Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
- Should have completed transformation projects as a project lead
- Possesses outstanding analytical and problem solving skills as well as a strong ability to identify business opportunities
- Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels
- Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business process
- Understanding of RPA / Automation.
We offer:
- Interesting and diverse workload in a global organization
- Attractive package of additional benefits
- Inspiring working atmosphere
- Opportunity for personal and professional development.
Poznaj
Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
