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Process Excellence Manager
56 dni temu
- Enhance process capability from the current base-line through process improvement methodologies
- Analyze current operations to identify new project opportunities and financial benefits. Determine key drivers to meet the business objectives.
- Develop and implement appropriate metrics, dashboards and systems to sustain gains and promote Process Excellence activity and a continuous improvement culture
- Monitoring Process metrics and provide required support to improve performance
- Lead and facilitate key organizational initiatives on Process Excellence
- Conduct Value Stream Mapping exercise and ability to create, execute, and maintain an – “AS IS" to – “TO BE" Roadmap.
- Identify and evaluate complex business and technology risks, internal controls which mitigate risks, and related opportunities for internal control improvement.
- Identify opportunities for improvement and bottlenecks through waste analysis and consistency analysis.
- Conduct diagnostic studies on the key accounts identified and implement a process excellence framework in line with the business objectives
- Black Belt certified - Should have expert knowledge on Six Sigma and Lean Techniques
- Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes)
- Experience in Project management, preferably PMP or Prince
- Must have in-depth knowledge of Business Process Mapping and Modeling (Business Process Re-engineering)
- Should have completed transformation projects as a project lead
- Possesses outstanding analytical and problem solving skills as well as a strong ability to identify business opportunities
- Excellent communication skills and exposure to International assignments and/or client engagement with the ability to communicate at all levels
- Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business process
- Understanding of RPA / Automation.
- Interesting and diverse workload in a global organization
- Attractive package of additional benefits
- Inspiring working atmosphere
- Opportunity for personal and professional development.