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Process Innovation and Automation Manager (m/f/d)

Location: Warszawa, Job ID: 105710

Contract: Fixed Term until the end of this year

Why does this role exist?

The Process Innovation and Automation Manager supports the delivery of automation and innovation initiatives across Shared Services, contributing to operational efficiency and digital transformation. The role exists to identify automation opportunities, support solution design and deployment leveraging RPA and Gen AI, and coordinate with stakeholders to ensure successful implementation.
Working under the guidance of the Process Innovation and Automation Lead, the role collaborates with process owners, operations teams, and IT to drive automation projects, promote user adoption, and build automation capabilities across the organization.

What will you do?

In this role, you will:

Analyze business processes to identify automation potential and assess feasibility in collaboration with process owners and operations
Work closely with Service Delivery Directors and their teams to identify automation opportunities with the highest potential
Manage implementations with business operations
Act as the first point of contact during the implementation of automation projects
Support the execution of automation projects, ensuring alignment with business needs and timely delivery
Collaborate with IT, developers, and business teams to translate functional requirements into automation solutions and ensure smooth implementation
Support training and awareness initiatives to build automation capabilities among end users, including citizen development and Gen AI literacy
Track and report on automation outcomes, including efficiency gains and user feedback
Contribute to solution refinement and scaling

Who are we looking for?

High standard of university degree
Hands-on experience with RPA tools such as UiPath or Power Automate and familiarity with Generative AI applications in business processes
Skilled in process mapping, low-code or no-code platforms, and identifying automation opportunities to drive efficiency
Data-driven mindset with KPI tracking experience and strong communication skills to translate between technical and business stakeholders
5–6 years of experience in process improvement, automation, or shared services operations with a track record of high-quality execution and delivery
Experience engaging with WG2-level stakeholders, managing cross-functional projects, and coordinating parallel initiatives with strong organizational skills and attention to detail

What we offer:

Competitive pay and an attractive annual bonus
Ongoing development opportunities in a multinational environment, a wide variety of projects, ambitious goals, and independence in achieving them. Promoting from within the culture
Freedom with responsibility (we trust your competencies, ability to manage your time, and your scope of work)
A lot of flexibility in terms of work arrangements (work from the office or from home)
Private medical care (various options to choose from) and life insurance
Employee pension and savings programs
JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
Multisport card, foreign languages classes
Wide variety of trainings, webinars, and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
Modern office with traditions (Art Norblin Factory) in a convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs, and underground bicycle parking
Working in a diverse and inclusive organization of over 40 different nationalities

Benefits:

Family Leave
Investment
Life Insurance
Medical Care
Multisport Card
Pension Plan

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

If this role is what you're looking for, apply now by sending CV in English.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

Poznaj

JTI GBS Poland sp. z o.o.

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Why is it worth joining JTI GBS Poland?

JTI GBS Poland is a global business services center and the largest of its kind within Japan Tobacco International worldwide. We are a team of over 1,000 specialists from various fields, united by a common goal: advancing JTI Group's international business operations. Our expertise spans finance, marketing, sales, HR, research & development, legal & regulatory affairs, and global supply chain. We are driven by passion and commitment, which fuels our unwavering enthusiasm for the future.

JTI GBS Poland is a workplace that embraces diversity. We demonstrated this by joining the exclusive group of companies that received the GES (Global Equality Standard) certification, awarded by EY. This is one of the world’s first certificates focused on diversity and inclusion, assessing equality in opportunities and pay within organizations.