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Learn more: jti.com
Contract: Fixed Term until the end of this year
The Process Innovation and Automation Manager supports the delivery of automation and innovation initiatives across Shared Services, contributing to operational efficiency and digital transformation. The role exists to identify automation opportunities, support solution design and deployment leveraging RPA and Gen AI, and coordinate with stakeholders to ensure successful implementation.
Working under the guidance of the Process Innovation and Automation Lead, the role collaborates with process owners, operations teams, and IT to drive automation projects, promote user adoption, and build automation capabilities across the organization.
- Analyze business processes to identify automation potential and assess feasibility in collaboration with process owners and operations
- Work closely with Service Delivery Directors and their teams to identify automation opportunities with the highest potential
- Manage implementations with business operations
- Act as the first point of contact during the implementation of automation projects
- Support the execution of automation projects, ensuring alignment with business needs and timely delivery
- Collaborate with IT, developers, and business teams to translate functional requirements into automation solutions and ensure smooth implementation
- Support training and awareness initiatives to build automation capabilities among end users, including citizen development and Gen AI literacy
- Track and report on automation outcomes, including efficiency gains and user feedback
- Contribute to solution refinement and scaling
- High standard of university degree
- Hands-on experience with RPA tools such as UiPath or Power Automate and familiarity with Generative AI applications in business processes
- Skilled in process mapping, low-code or no-code platforms, and identifying automation opportunities to drive efficiency
- Data-driven mindset with KPI tracking experience and strong communication skills to translate between technical and business stakeholders
- 5–6 years of experience in process improvement, automation, or shared services operations with a track record of high-quality execution and delivery
- Experience engaging with WG2-level stakeholders, managing cross-functional projects, and coordinating parallel initiatives with strong organizational skills and attention to detail
- Competitive pay and an attractive annual bonus
- Ongoing development opportunities in a multinational environment, a wide variety of projects, ambitious goals, and independence in achieving them. Promoting from within the culture
- Freedom with responsibility (we trust your competencies, ability to manage your time, and your scope of work)
- A lot of flexibility in terms of work arrangements (work from the office or from home)
- Private medical care (various options to choose from) and life insurance
- Employee pension and savings programs
- JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
- Multisport card, foreign languages classes
- Wide variety of trainings, webinars, and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
- Modern office with traditions (Art Norblin Factory) in a convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs, and underground bicycle parking
- Working in a diverse and inclusive organization of over 40 different nationalities
- Family Leave
- Investment
- Life Insurance
- Medical Care
- Multisport Card
- Pension Plan
Poznaj
JTI GBS Poland sp. z o.o.
Why is it worth joining JTI GBS Poland?
JTI GBS Poland is a global business services center and the largest of its kind within Japan Tobacco International worldwide. We are a team of over 1,000 specialists from various fields, united by a common goal: advancing JTI Group's international business operations. Our expertise spans finance, marketing, sales, HR, research & development, legal & regulatory affairs, and global supply chain. We are driven by passion and commitment, which fuels our unwavering enthusiasm for the future.
JTI GBS Poland is a workplace that embraces diversity. We demonstrated this by joining the exclusive group of companies that received the GES (Global Equality Standard) certification, awarded by EY. This is one of the world’s first certificates focused on diversity and inclusion, assessing equality in opportunities and pay within organizations.
Recruitment process
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Apply Now!
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Telephone Call
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Online Meeting with HR
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Meeting with Manager
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