Process Manager - Change Management

For one of our clients - a company operating in the manufacturing industry,

currently we are looking for Process Manager - Change Management

Your key responsibilities:

• Ensure corporate services changes are handled within agreed service levels
• Follow up with resolvers on progress for changes, according to priority
• Ensure that change status is communicated with regular intervals
• Drive resolution of any overdue changes with resolvers
• Assess and (re)prioritize changes according to business impact and urgency
• Ensure resolution of high/critical priority changes in cooperation with relevant resolvers – participate in war room meeting when necessary for swift resolution
• Follow escalation procedures and escalate critical changes to relevant resolvers, stakeholders and management
• Communicate status and progress on relevant changes to all relevant end users and stakeholders
• Report change service levels, current state and needed improvement actions
• Assist/train IT personnel and stakeholders on correct change process handling in ITSM system (ServiceNow)
• Assist within other IT Process areas, e.g. Problem Management, Incident Management and Request Fulfillment

 
Experience / Qualifications required:

• General IT process knowledge
• Change management experience required
• Customer support mindset and appearance
• Good communication skills, written and spoken fluency in English

 
Offer:

• Work within an international team
• Permanent employment agreement 
• Attractive salary
• Benefits: sport card, private medical care, lunch cards, yearly bonuses etc.