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Motorola Solutions Finance Operation Service Center is a department of Motorola in Kraków which gives you an opportunity to participate in a setup of the new organization. The center is a part of our global network of Finance Operation Service Centers (FOSC) which provides world class finance, accounting and purchasing services to Motorola branches in Europe, Middle East and Africa. It is a dynamic environment where your ideas and input will be valued and where you will do some of the best work of your life. This role is dedicated to Enterprise Business Unit. Candidate hired for this position will support Enterprise Business Clients. |
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Process & Training Specialist
Miejsce pracy: Kraków
Job ID: 110687
- Act as an expert on tools and processes
- Create and update work instructions and process documentation
- Active (or leading) role in team projects or Support Center projects
- Act as an escalation point for questions and challenging enquiries
- Mentoring/ training of new hires
- Quality reviews with (junior) team members, phone calls, emails, chats & leads
- Map out training plans, design and develop training programs (outsourced or in-house)
- Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes etc)
- Provide soft skills & tool trainings
- Design and prepare educational materials
- Partner with internal stakeholders and liaise with matter experts regarding instructional design
- Maintain updated curriculum database and training records
- Excellent English & one of the other supported languages
- Sales related and/ or customer oriented experience preferred
- Interest for IT related products and solutions
- Excellent communication skills, both spoken and written, including listening, negotiating and influencing
- Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
- High level of motivation with a will to succeed
- Attention to detail
We offer:
- Competitive salary
- Additional bonus for 2nd shift work
- Strong team-oriented culture
- Private medical coverage
- Life insurance
- Access to wellness facilities
- Relocation package for candidates outside Malopolska
