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At Motorola Solutions Krakow Design Center we deliver leading telecommunications solutions (LTE, TETRA, APCO25) for public safety. Find out how you can leverage your expertise at Motorola Solutions and enable people everywhere to be their best. Connect to a career that matters, right now. |
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Process & Training Specialist
Miejsce pracy: Kraków
Job ID: 110687
- Act as an expert on tools and processes
- Create and update work instructions and process documentation
- Active (or leading) role in team projects or Support Center projects
- Act as an escalation point for questions and challenging enquiries
- Mentoring/ training of new hires
- Quality reviews with (junior) team members, phone calls, emails, chats & leads
- Map out training plans, design and develop training programs (outsourced or in-house)
- Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes etc)
- Provide soft skills & tool trainings
- Design and prepare educational materials
- Partner with internal stakeholders and liaise with matter experts regarding instructional design
- Maintain updated curriculum database and training records
- Excellent English & one of the other supported languages
- Sales related and/ or customer oriented experience preferred
- Interest for IT related products and solutions
- Excellent communication skills, both spoken and written, including listening, negotiating and influencing
- Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
- High level of motivation with a will to succeed
- Attention to detail
We offer:
- Competitive salary
- Additional bonus for 2nd shift work
- Strong team-oriented culture
- Private medical coverage
- Life insurance
- Access to wellness facilities
- Relocation package for candidates outside Malopolska