Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2700 specialists in its offices located in Krakow and Katowice.
As a service specialist you act as the face and the voice of the Company towards our customers, receiving and managing all forms of customer communication and participating in the monitoring of various systems and processes.
The role is also a connection point for information flows for all stakeholders, both internal and external. It involves having a near to total knowledge of how all systems and applications work and are used, their different set-ups, new implementations and upgrades.
- The main areas of responsibility are:
- Service Request/Issue handling
- Receive and handle incoming emails and telephone calls
- Create and manage reported issues, actively taking part in getting the requests completed.
- Manage contacts required to get requests solved, with other departments and our customers.
- Information handling
- Gather all information necessary for requests
- Create and maintain manuals for internal use
- Gather and forward information of new releases, solutions or other support related data
- Update and train colleagues and new recruits
- Inform other departments of customer requirements or questions that are not support related
- Your profile will encompass all or the majority of the below points
- You have a high interest in both Customer Services and IT.
- Issues can range from very simple to quite complex, and this calls for a dedication for helping the customer and a broad interest in technology.
- A high level of communication skills is required, as you will interact with people from all walks of life and nationalities both internally and externally.
- It is essential that you can take own initiative and be the driving part in issues, follow up on “cold cases” and see issues through to the end.
- You will be a member of a close knit team where all are dependent on the others for knowledge and assistance so you need to be a reliable and responsible team-player, always ready to lend a hand and share your experiences.
- A positive mind-set with a “can-do” attitude, a willingness to always learn more and look for solutions.
- Fluency in English both in writing and speech is required.
- Fluency in German and/or Norwegian is required.
- Advantage to have 1+ Years of experience with systems and/or applications, on a higher level than basic and/or a university degree or higher technological education but not required
- Experience within a modern Service Desk would be an advantage but not required
- Interesting and stable job in international team
- Competitive salary with attractive benefit package
- Intensive training package
- Opportunity of personal development in a multinational environment
- Free private medical care
- Flex benefits
- Additional life insurance
- Friendly working atmosphere
