With around 31,000 people working in approximately 70 countries we are a truly global partner for better health. Takeda is dedicated to pharmaceutical innovation and tackling diseases for which there is currently no cure. We are expanding continuously into new fields of treatment and therapy. By always putting people first, we empower employees so everyone can develop to his or her full potential. We are looking for colleagues with the right skills and experiences to support us in improving the quality of the most precious thing we know: life.
Takeda SCE Sp. z o.o., located in Łódź, is a shared service center. We believe that our success depends on the knowledge, skills and commitment of our employees.
We are looking for a strong candidate for the position "Procurement Process & System specialist (Customer Care) ", based in Łódź.
- At least 2 year experience on similar position
- Fluent English
- Communicative Spanish and/or German
- Communication skills and Team work
- Customer attitude
- Analytical skills
- Technical SAP skills (IDOC Monitoring)
- Self-driven and pro-active, able to work independently in virtual environment
- Independent interaction with key stakeholders
- Ability to identify and work on improvement opportunities
- Working in an international environment
- Stable work conditions
- Opportunities for professional development
- Benefits package
- Private healthcare
- Language courses and trainings
- Performs 1st line and/or 2nd line support for users across different Takeda entities
- Provides system maintenance and updates (e.g. workflow tables, catalogue maintenance, IDOC monitoring)
- Manages administrative tasks (user creation and maintenance, roles and attributes assignment, handling system errors)
- Provides training for end users (tool navigation and process understanding)
- Performs required reporting and trend analysis
- Maintains related documentation
- Engages in projects/initiatives related to process and system
- Lead communications on system changes, incidents, etc..
