IBM BTO BCS in Cracow is one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.
Procurement Team Leader
Work location: Cracow
What makes IBM BTO unique:
- global communication: want to improve your language skills? We will invest in you!
- flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
- diversity: different nationalities united in one team
- initiative: have ideas for improvements? We want to hear them!
Responsibilities:
- Ensure work is performed in a timely manner
- Integrate new systems and application support into the team
- Ensure there is sufficient resource coverage during core and peak hours of work
- Ensure correct and timely reporting of team statistics to the Manager
- Maintain day-to-day operation according to SLA/DOU
- Attend and contribute to meetings (team, client, management)
- Remain informed on all projects related to current/new systems support
- Remain informed of operational/system and process changes that may affect the current support structure
- Be aware of business impact during system outages
- Support the team in day to day activities when necessary; handle complex issues escalated by the team
- A process expert for countries in the group
- Ensure that processes are documented, support in improvement initiatives
- Work with Business Controls Team to ensure compliance with Internal Audit & Business Controls guidelines
- Identify skill requirements and educational needs for the team
- Maintain team administration (sick leave, vacation)
Requirements:
- Fluent English, 2nd European language as an asset
- TL/ TL back-up experience
- Flexible in work and work schedules
- Ability to work with and motivate the team
- Time Management Skills, punctual
- Thorough, persistent, initiative, consistent
- Excellent communication skills
- Reliable, precise, efficient, well organized
- Takes initiative
- Able to achieve goals under pressure
- Ability to assign tasks and provide functional direction to the team
- Subject Matter Expert in Accounting or Procurement
- Experienced SAP user