Product Support Analyst - (automotive background)
Miejsce pracy: Wrocław
Nr ref.: JO-1312-276125wrcPSMM3520_117
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, we are looking for Resource Planner (HR)
Currently we are looking for candidates for the position of Product Support Analyst for newly opened Wrocław Business Center of an international organization.
Responsibilities:
- Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
- Involved in any additional follow up, testing and troubleshooting
- Responsible for appropriate referral to other support analysts, provides feedbacks
- Focuses on developing knowledge in specific product suite or operating environments.
- Contributes information to the Support knowledge base.
- Manages workload effectively following Support Procedures
Requirements:
- Excellent English language skills
- very good German knowledge (will be an asset)
- About 2 years of experience in business line as HR, Logistic, Accounting, Procurement or IT support
- experience in ERP systems
- Good working knowledge of MS Office
- Strong interpersonal and organizational skills
- The ability to juggle multiple tasks and to work in a fast-paced office environment
We offer:
- Work on a new project for an international, fast growing organization in newly opened Wrocław Center
- Very good working conditions and attractive salary
- Development opportunities in an international company structure
- Private health care and a comprehensive benefits package
- Work in a friendly atmosphere in a group of people with passion