Product Support Analyst (f/m)
Miejsce pracy: Wrocław
Nr ref.: JO-1602-325476xxxxxxx
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, dynamic global IT company, we are looking for:
Product Support Analyst
Responsibilities:
- Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
- Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx.
- Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
- Focuses on developing knowledge in specific product suite or operating environments.
- Contributes information to the Support knowledge base.
- Manages workload effectively following Support Procedures
Requirements:
- Graduated in Computer Science, IT or equivalent.
- Languages: French or German and fluent in English.
- Team player with the ability to build strong peer and interpersonal relationships.
- Good problem solving and analytic skills.
- Good writing and editing skills.
- Strong organizational and problem solving skills.
- Able to provide oral and written communication that effectively articulates complex ideas.
- User of Microsoft Office applications
Nice to have:
- Knowledge on any of these areas: C++, Cobol, .NET, Java, Lj4, SQL (database), XML skills, Crystal Reports or JASPER.
Our Client Offers:
- Opportunity to work in international environment (prestigious European brand - start-up in Poland)
- Professional Development Programmes
- Very attractive benefit package
- Flexibile working hours and home office, if possible
- Competitive salary
- Challenging projects and diversified work