Product Support Analyst
Wrocław
Product Support Analyst
Wrocław
Nr Ref.: 1074203
Wrocław
Nr Ref.: 1074203
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
About company:
Our client is a global, strong and innovative company, one of the world’s largest providers of enterprise applications. Company is now expanding its presence in Poland and just started recruiting in Wrocław.
Your Responsibilities / Activities:
Your main responsibility will be to act as a primary support contact between company and customer, to keep them informed about system incidents status. In this role you will act as an expert in specific range of provided products. You will be involved in any additional follow up, testing and troubleshooting or appropriate referral to higher tier of support to resolve issue.
What you will need to succeed:
Our client is looking for candidates that are graduated in Business Administration, Accounting, Economics or similar. Students who are able to work full time are also welcome to apply. We are looking for candidates who are problem solving oriented, good team players with strong oral and written communication skills. Fluency in English and good knowledge of second language is essential. It will be an advantage if you have previous experience related with Customer Service and ERP software.
Why it is worth to join this company?
Our client offers attractive salary and competitive benefits package as well as great career development opportunities. Due to an intensive training provided you will have a chance to become an expert within your specialization. Company promotes cooperative culture, so you will have a chance to work with inspiring people in a prestigious office in center of Wrocław. Company is still in start-up phase, so gives you real opportunity to build up a successful career path.
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