Professional Service Manager Eastern Europe
Are you interested in the latest technologies? Do you want to actively shape the digital age? Are you curious about the IT industry and would you like to boost your career path?
Then join our team and help our customers to lay the foundations for company-wide, digital business processes. With your excellent know how and outstanding commitment, we encourage you to become a part of our vision as a Professional Service Manager Eastern Europe in Warsaw.
Professional Service Manager Eastern Europe
This is how you succeed
- You plan and supervise the day-to-day business of the Professional Services department
- You approve tenders with regard to the offer of adequate professional services and overall economic and technical sense of tender
- You ensure continuous employee qualification in order to maintain high professional services standards
- You lead and supervise Professional Services Team Leads
- You support Sales and Marketing with their activities
- You establish evaluation strategies to monitor performance and determine the need for improvements
- You discover ways ways to enhance efficiency and productivity of procedures and people
- You collaborate closely with other SER departments
- You keep the management informed with detailed and accurate reports or presentations
This is what you bring to SER
- You have an academic degree in Computer Sciences or a comparable education
- You have an understanding of ECM functions, implementation issues and functional requirements of the customer
- You have at least 3 years of experience in the field of ECM and one year as a project/technical/functional lead in an ECM project or relevant scope and size
- You have an excellent knowledge of performance performance evaluation techniques, key metrics, data analysis, reporting and budget
- You enjoy teamwork and communication – in English and Polish
- You are willing to travel