The CNS IDT Engagement Desk team is a critical component of Cisco Advanced Services, functioning essentially as CNS" air traffic control for all Advanced Services work involving IDT resources. The Engagement Desk team receives new services work, vets it, and coordinates resource staffing assignments following well-established protocols and using custom-developed tools. This team's attention to detail and tenacity for results is well known, and without it AS delivery within CNS would practically stop, and eliminate a key source of business intelligence data that is used to effectively manage the IDT.
As a member of the Engagement Desk team, you will:
● Review resource requests for accuracy and completeness
● Present requests to Delivery Managers for staffing decisions
● Maintain accurate records of their disposition, supporting back-office operations within a professional services organization
● Create communications across teams, management layers and geographies
● Team building
Minimum Qualifications:
● Strong interpersonal skills
● Strong written communication skills
● Highly-detailed approach to managing and documenting daily workflow
● Ability to work effectively under tight time deadlines
● Maintain clear and accurate status of in-flight activities
● Ability to work in a load-sharing, team atmosphere
● Fluent English
Desired Skills:
● Good command of all Microsoft Office products
● Ability to quickly adapt to new tools and processes
We offer:
•Stable, long-term cooperation on the Cisco project and daily work with the best IT specialist in international enviroment for one of the Best Employers in Poland with people from all around the world
•B2B contract with attractive salary and benefit package:
•Surcharge to Multisport card and private medical healthcare Medicover
•Permanent access to e-learning platform with more than 4,000 training courses, including Cisco, CompTIA, LPI, ITIL, PMI, Scrum, VMWare
•Discounts and rebates for e.g. postgraduate studies, glasses, pizza etc.
•Monthly feedback about your performance and development plan
•Annual Satisfaction survey
•Integration meetings and enthusiastic and positive work atmosphere
•Internal command system
•Possibility of changing position, department, gaining new knowledge and experience
•Working in Cisco Office with Two cafeterias, Summer gardens, Outdoor Ping Pong table, Xbox games and board games in creativity rooms, Massage chairs, Table football and more
