Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2700 specialists in its offices located in Krakow and Katowice.
Project Manager (Supervisor)
Place of work: Kraków
Ref. no PM/(S)/KRK
Position purpose
The purpose of the Project Manager (Supervisor) position is to lead a team of project managers who deliver projects ranging in size and complexity from small to very large for internal and external Capgemini clients.
Job description
- Responsible for leading a team of project managers who deliver projects that are essential to the BPO organization
- Oversees all projects in BPO IT to ensure that project management processes are being followed appropriately, that projects are adhering to schedule and budget targets and that clients’ needs are being met
- Communicates with BPO IT leadership regarding the status of all projects underway in the organization with a particular emphasis on high-risk or problematic projects
- Works with CG client executives and/or Engagement Executives to resolve project issues and risks
- Responsible for defining performance objectives and providing performance feedback for all project managers in his/her organization
- Recruits qualified project managers to join the project management team
- Responsible for continuous improvement of project management processes used by BPO IT
Candidate's profile:
- Expert level skills in project management, including relevant certifications
- Ability to influence at executive levels in the BPO organization
- Excellent Client facing skills at the Executive level
- Strong relationship building, communication, and negotiation/influencing skills
- Able to build rapport quickly in a multicultural environment
- Strong track record of successful delivery of IT projects
- Ability to lead teams of skilled IT professionals
- Able to work to tight deadlines
- Advanced knowledge concerning at least one of the processes P2P/OTC/R2R
- Very good analytical skills
- Fluent English is essential, other language would be an advantage
Personal skills
- Able to independently organise, prioritise and manage own workload, proactive and strong at self management, and the ability to drive a team of project managers to deliver results
- Able to summarise and analyse complex situations. Follow analytical and methodical approach to working with keen eye for detail
- Able to manage conflicting time demands
- Excellent verbal and written communication skills
- Tenacious and assertive & challenging, with a positive ‘can do’ attitude
- Ambitious and result-oriented
- A willingness to learn, grow and stretch into new roles with different clients
- Excellent people leadership skills including the ability to hire and develop talented resources
What do we offer to the candidates:
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Excellent working atmosphere
