Project Manager Voice Recording Program
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Project Manager Voice Recording Program
Miejsce pracy: Wroclaw
Nr Ref.: VR-16396
Responsibilites
- Project management tasks including planning and coordinating setup and rollout activities for each location, tracking and reporting key delivery milestones, and risk management
- Effective liaison with Lead Project Manager, Stakeholders and Vendors to ensure transparency on project deliverables
- Engage and drive the 'in flight' regional Lync Voice Recording rollouts.
- Drive the rollouts of Lync Voice Recording to the remainder of the hub/spoke sites across all regions.
- Co-ordinate the creation of new dedicated Lync Voice Recording infrastructure into countries requiring a dedicated solution
- Co-ordinate the creation of new restricted Lync Voice Recording infrastructure into segregated zones of the Bank
- Creation of Outsourcing Due Diligence process (ODP) documents and driving approvals from the GCS Control Team
- Liaison with local country representatives for input and approvals for country on boarding
- Driving the creation of operational processes and training of support staff
- Creation of rollout strategy
- Vendor management (Luware/Verba)
- Service pack review
- Audit point evidence gathering and closure
Requirements
- Degree in Information Technology, Computer Science or related field
- Strong understanding and knowledge of voice and data networks
- Solid understanding of Microsoft Lync and Skype for Business
- A strong background in IT Infrastructure, with ~5 year experience as a project manager
- Ability to get up to speed very quickly and be effective.
- Prior experience within Financial Services sector (desirable not mandatory)
- Prior experience with Voice Recording (desirable not mandatory)
- Prior experience with understanding of FS regulations (desirable not mandatory)
- Excellent English language written and verbal communication and relationship management skills
- Highly organised and able to track multiple priorities
- Able to work autonomously without a lot of supervision
- Able to take an unstructured task and organise the work to complete a structured deliverable to high level of quality.
- Able to follow-up and liaise with all levels of employees
- Excellent vendor/supplier management
- Consistently demonstrates company’s core values of Client Focus, Teamwork, Professional Behaviour, & Integrity
We offer
We are seeking a Project Manager to lead the Lync Voice Recording country rollouts, reporting into the Lead Project Manager for Lync Voice Recording. The individual will work within the Networks group of Infrastructure Services.