TTEC is seeking a seasoned Project Manager to join our Growth Services team.
The Project Manager of Global Project Management Services is directly responsible to lead and manage the deployment of projects across our EMEA sites; including but not limited to new or expansion client business, process improvement, internal projects, engagement activities, and support our Operations with both admin assistance and basic internal reporting activities. Responsibilities may include Operational support and participation in new business due diligence and/or project requirement gathering engagements.
What you’ll be doing:
The Project Manager of Operations is expected to employ their experience, functional knowledge, outstanding communication and leadership skills, attention to detail and sound judgment to plan and accomplish critical business and departmental objectives within a diverse range of business environments.
- Project execution, including on an EMEA scale and/or across various business segments at an operational level, through the application of the functional methodology and global process.
- Support with admin and soft reporting asks both regular and ad hoc.
- Partner with internal teams, stakeholders, executive-level parties, and external clients to support the core operational execution across growth services projects in EMEA.
- Support the deployment, promotion, and achievement of departmental and corporate strategy, business goals and objectives.
- Take an active role in departmental improvements such as tools, templates, processes.
- Excellent communication skills with both internal and external partners.
- Help drive engagement activities across our sites.
- Support financial filings where required.
- High organization and time management skills.
- BA/BS or equivalent project management experience.
- Experience with client-facing, senior, and executive-level management communications, and formal presentation delivery.
- Experience with project management and word processing software, spreadsheet, and flowcharting applications (MS Project, MS Office, Excel, and Visio).
- Project Management Certification preferred.
- Structured delivery of multiple parallel tasks.
- Experience in the call center industry as a plus.
- Great teammate with excellent communication skills.
- Open-minded and trustful person.
- Sharing the costs of sports activities.
- Private medical care.
- Sharing the costs of professional training & courses.
- Life insurance.
- Remote work opportunities.
- Flexible working time.
- Fruits.
- Integration events.