Avenga is a global IT and digital transformation champion. We deliver strategy, customer experience, solution engineering, managed services, software products and outsourcing services like: staff augmentation, team leasing and permanent employment.
Together, we are more than 2500 professionals with over 20 years of experience. We are present in Europe, Asia and the USA.
PSC Site Tech Analyst
Miejsce pracy: Poznań
Nr ref.: LP/PSTA/POZ/06
Nr ref.: LP/PSTA/POZ/06
- Provide first level support in a windows environment
- Support software and applications for the production/manufacturing line.
- Support end users by troubleshooting their IT issues.
- Pick up new technologies (applications and software) needed for production environment (research new technologies).
- First point of contact for customers/employees seeking technical assistance over the phone or email
- Contribute technically with expertise in analyzing, implementing and documenting processes for installing, updating and managing production applications/software.
- Implement knowledge on different phases of systems analysis, while considering the business implications of the application and relevant changes.
- Log tickets in Remedy and ServiceNow as needed
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by the manufacturing staff
- Walk through the problem-solving process with the end user and customers
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures