Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2700 specialists in its offices located in Krakow and Katowice.
PTP Helpdesk Senior Finance & Accounting Process Specialist Italian Speaker
Place of work: Kraków
Ref. no Praca/PTPHelpdesk/SFAPS/It/KRK
Position purpose
We are looking for a candidate, who is ready to be a part of Krakow Delivery Team – PTP (Accounts Payable) processes. The scope involved covers handling helpdesk queries in by phone and e-mail.
Main accountabilities
- Coordinating tasks with the Helpdesk team
- Daily and monthly reporting - SLAs and Business Metrics
- Escalation point for query resolution
- Handling AP related quires received as inbound calls, e-mails, faxes, from employees, vendors and approved third parties
- Analyzing root causes of problems related to Accounts Payable
- Collaboration with other departments and Service Delivery Centers in order to resolve the issues effectively
- Maintaining good relationship with suppliers and stakeholders
- Ensures that the daily activities, within his/her responsibilities, are fulfilled according to the timetable agreed with Team Leader and desktop procedures
- Demonstrates knowledge of respective F&A processes and procedures
Requirements
- Very good Italian skills is a must
- Good English skills is required
- Experiance in PTP (Helpdesk) processes is required
- Good analytically skills
- Advanced in the use of Microsoft Office Software Applications
- Able to use financial systems according to instruction for routine purposes
- Very Good Customer Service skills and client-focus attitude
- Interpersonal skills and proactive approach
- Teamwork approach
What we offer
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere
