PTP Helpdesk Senior Finance & Accounting Process Specialist Italian Speaker

Position purpose

We are looking for a candidate, who is ready to be a part of Krakow Delivery Team – PTP (Accounts Payable) processes. The scope involved covers handling helpdesk queries in by phone and e-mail.

• Coordinating tasks with the Helpdesk team
• Daily and monthly reporting - SLAs and Business Metrics
• Escalation point for query resolution
• Handling AP related quires received as inbound calls, e-mails, faxes, from employees, vendors and approved third parties
• Analyzing root causes of problems related to Accounts Payable
• Collaboration with other departments and Service Delivery Centers in order to resolve the issues effectively
• Maintaining good relationship with suppliers and stakeholders
• Ensures that the daily activities, within his/her responsibilities, are fulfilled according to the timetable agreed with Team Leader and desktop procedures
• Demonstrates knowledge of respective F&A processes and procedures

• Very good Italian skills is a must
• Good English skills is required
• Experiance in PTP (Helpdesk) processes is required
• Good analytically skills
• Advanced in the use of Microsoft Office Software Applications
• Able to use financial systems according to instruction for routine purposes
• Very Good Customer Service skills and client-focus attitude
• Interpersonal skills and proactive approach
• Teamwork approach

• Professional development in a dynamic, growing business
• Competitive salary with attractive benefit package
• Free private medical care
• Flex benefits
• Additional life insurance
• Participation in prestigious international projects
• Excellent working atmosphere