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Quality Analyst with German
specjalista mid / senior
rekrutacja online
88 dni temu
Quality Analyst with German

Shifts Timing: Flexible Shifts

What we do:

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital.

In Poland, our offices are located in Gdansk, Wroclaw, Krakow and Warsaw. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!

Quality Analyst will be responsible for:
  • Conducting remote & live audits of cases
  • Evaluating the resolution provided by the agent based on the quality audit checklist
  • Providing feedback to associates on daily tasks
  • Creating dashboards on audit performance
  • Identifying knowledge gaps
  • Suggesting improvement plans and providing refresher trainings
  • Working closely with TL to drive team performance across process and locations
Requirements, Key Skills and Experience:
  • C1/C2 Level of English and German (spoken & written)
  • C1/C2 Level of any other European Language (spoken & written) will be an asset
  • Problem solving capabilities and analytical skills
  • Excellent communication skills
  • Excellent time management skills
  • Team player & Proactive
  • Knowledge of basic quality tools (Google Sheets)
  • Able to drive quality initiatives in the team
  • Previous Quality Analyst experience
  • Experience in feedback delivery & feedback management
  • Proven track of self development and team development activities
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.



Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.

At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.

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