About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. Our Krakow team is focused on digital advertising, working on behalf of a world leader in online advertising. Our team works with existing customers to optimize their advertising campaigns. We use our sales skills and product knowledge to support the advertisers reach their goals in a way that is trustworthy, transparent, and adds value.
Krakow, O3 Business Campus
Part-Time
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional support for the world's most iconic and disruptive brands to grow, manage and optimize their business as a part-time Quality Analyst with TTEC in Krakow, Poland.
As Quality Analyst at TTEC you will be responsible for:
- Ensuring the quality of work done by the team is in line with Client’s and TTEC's requirements
- Carrying out all required assessments to track and document the quality levels of the team/new hires
- Provide feedback to the team in line with Client’s and TTEC's requirements
- Work with other QA's and Client Representatives to ensure a clear calibrated approach
- Work with the Trainers to ensure that both your knowledge, and that of the teams, is as required
- Be a role model for the team by promoting the TTEC and Client values
- Represent the team/floor at any required internal or external meetings, e.g. WBR, job fairs
- Support the team to meet all targets
- Support your manager, and wider management team, to deliver our operational requirements
Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you who are friendly, professional, and driven. We really care about the positive atmosphere in our office, and that we work as one team to meet our goals. The ability to connect yourself is what you bring to the table… along with the following:
- Fluent in English and one other language from the list below:
- German, Hungarian, Czech, Slovak, Romanian, Russian, Ukrainian, Polish, Arabic or Turkish
- You are focused on meeting and overachieving Goals/ KPI's and pay attention to details
- You love helping people
- Familiarity with Google Ads would be an additional advantage
What are we offering?
- Flexible working hours - part-time (from 3 and up to 20 hours a week, depending on language)
- Relocation package available(only for Candidates outside Poland)
- Continuous training
- Friendly multicultural environment (17 nationalities in our office in Krakow)
- End of quarter company parties (we love to celebrate successes!)
- Lots of possibilities to make friends during TTEC parties, dinners and after work team activities
- Partial language course reimbursement program
- Private Medical Care (Medicover) with Dental Care Plan
- Eye Care Plan
- Multisport Card
- Fancy office space with Micro Kitchen and Relax Areas
Poznaj
TTEC
At TTEC (formerly TeleTech), you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other.
Founded in 1982 and with 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. We are one of the fastest growing BPO Companies in the Polish market. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app—simple, personal and exceptional! Not only will you have the chance to create amazing experiences for yourself, you’ll get to help create them for others.
One of the qualities we cherish most are loyalty and precision. We are incredibly devoted to personal approach and we try to satisfy everyone’s necessities. Thanks to our stable structure we created our values that we follow every day!