Quality Analyst

Krakow, O3 Business Campus

Part-Time

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional support for the world's most iconic and disruptive brands to grow, manage and optimize their business as a part-time Quality Analyst with TTEC in Krakow, Poland.

As Quality Analyst at TTEC you will be responsible for:

• Ensuring the quality of work done by the team is in line with Client’s and TTEC's requirements
• Carrying out all required assessments to track and document the quality levels of the team/new hires
• Provide feedback to the team in line with Client’s and TTEC's requirements 
• Work with other QA's and Client Representatives to ensure a clear calibrated approach 
• Work with the Trainers to ensure that both your knowledge, and that of the teams, is as required 
• Be a role model for the team by promoting the TTEC and Client values
• Represent the team/floor at any required internal or external meetings, e.g. WBR, job fairs
• Support the team to meet all targets 
• Support your manager, and wider management team, to deliver our operational requirements 

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you who are friendly, professional, and driven. We really care about the positive atmosphere in our office, and that we work as one team to meet our goals. The ability to connect yourself is what you bring to the table… along with the following: 

• Fluent in English and one other language from the list below: 
  • German, Hungarian, Czech, Slovak, Romanian, Russian, Ukrainian, Polish, Arabic or Turkish
• You are focused on meeting and overachieving Goals/ KPI's and pay attention to details
• You love helping people 
• Familiarity with Google Ads would be an additional advantage

What are we offering?

• Flexible working hours - part-time (from 3 and up to 20 hours a week, depending on language)
• Relocation package available(only for Candidates outside Poland)
• Continuous training
• Friendly multicultural environment (17 nationalities in our office in Krakow)
• End of quarter company parties (we love to celebrate successes!)
• Lots of possibilities to make friends during TTEC parties, dinners and after work team activities
• Partial language course reimbursement program
• Private Medical Care (Medicover) with Dental Care Plan
• Eye Care Plan
• Multisport Card
• Fancy office space with Micro Kitchen and Relax Areas