We are looking persons for the positions:
Quality Manager
Szczecin
- Experience with Quality models such as Six Sigma, COPC, etc. (preference given to candidates who possess Six Sigma Certification).
- Skilled in providing an exceptional customer experience.
- Advanced knowledge of PC applications, including MS Office (Word, Access, Excel, PowerPoint)
- Skill in application of quality principles to drive continuous improvements.
- Experience with Quality process improvement, data analysis and/or performance support management preferred.
- Knowledge of call center (contact services industry), Quality background and best practices.
- Proven analytical and critical thinking skills.
- Ability to lead root cause analysis and direct corrective action planning.
- Knowledge of mathematical and statistical analysis (Charts, Trend, Variance, Error margins).
- Ability to work with minimal guidance or supervision in a time critical environment.
- Ability to be flexible and quickly adapt to changing business needs and processes.
- Must be self-directed and well organized exhibiting critical time management and decision making skills as necessary to prioritize tasks and meet all required deadlines.
- Must have excellent presentation, verbal and written communication skills.
- Ability to interact effectively with all levels of management and customers.
- Ability to motivate and mentor team, presenting new opportunities and challenges for additional development.
- Ability to work in a highly interdependent team in which the output is mission critical.
- Bachelor’s Degree with a minimum of 2 years related quality and management experience is a plus.
- Equivalent education or experience may be substituted for any of the above.
