Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Interactive Operations is part of Accenture Interactive business unit. We are the team of digital marketing experts and we help our clients across industries to drive marketing-led growth while operating cost-efficiently, at speed, and at global scale.
We optimize the digital presence of our clients across core offerings of next generation content, digital marketing services, analytics and programmatic to activate, engage and create unique experience for their customers. Our efforts are aiming at ensuring the optimal return on investment with high quality of converted leads.
Quality Senior Specialist with German
Workplace: Warszawa
Nr ref.: 00787768
What will you do?
- Review quality samples agreed upon by the client and Accenture within specified TAT
- Perform analysis on quality trends and flag quality-related risks to the project leadership
- Ability to conduct coaching sessions to ensure process consistency and reduce error disputes
- Mapping out of the operational training plan based on the needs of the business requirements
- Execution and management of end to end training process to official transition to production, ensuring on-time and precise delivery of Pre-Process (Pre-Product), Process (Product), and On-The-Job training programs including remediation process if necessary
- Appropriate and regular review and/or enhancement of existing processes to make certain that the project’s required metrics are successfully met
- Conduct training needs analysis process
- Mapping out of curriculum and plotting of daily/weekly training agenda
- Planning the training calendar & logistics, being POC for training team on client side
What do we expect from you?
- Very good English and German (C1)
- Experience in analytical activities and highly developed computer skills (MS Office)
- Very good communication skills
- Ability to present to an audience and effectively manage learning process
- Effectively handling and addressing issues and requests from the teams/project
- Ability of implementation end-to-end training needs analysis in identifying intervention approaches to address performance gaps in production
What can we offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.