The main purpose of the role is to maintain and further develop relationship with our Client by delivering high quality services from the Katowice Service Centre. The role involves managing end to end process for R2A including operations, finance and providing leadership. The role will provide an opportunity for creative thinking and solution design and will involve managing any changes as we constantly look for ways to automation and robotization.
Manager assigned to this role will closely cooperate with Client managers on high positions and with business directly, and support Capgemini work. On top of it the manager will build effective relationships.
Main responsibilities:
- R2R experience is an asset
- Related business knowledge, experience in service delivery phases and people management
- Fluency in English and strong communication skills
- Strong client relationship management skills
- Impact and influence skills
- Process management and improvements skills
- Good client facing and presentation skills
- Change management skills
- Able to work on multiple tasks in demanding environment and work with people from diverse culture
- Ability to work effectively under time pressure and with deadlines
- Teamwork approach
- Flexibility, ability to deal with ambiguity and change
- Supports the transformation projects in R2R area defined and agreed with client.
- Creates, leads and develops strong and effective teams
- Supports the Automation projects within R2R stream
- Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations
- Manages turnover and recruitment processes for the R2R Tower
- Takes care of quality improvements
- Plays a role model to influence other individuals behavior and professional development
- Defines new opportunities by identification of potential areas where scope of project can be increased, encourages the Client to identify other areas that could have the impact on scope increase
Our client is a Swedish leading global supplier of products, solutions and services within rolling, bearings, seals, mechatronics, services and lubrication systems. Our Client is represented in over 130 countries through its own sales companies and over 15000 distributor locations.
Capgemini provides service for the client from 2006 in the area of P2P, O2C, R2R. Currently we deliver service from 5 different Delivery Centers, in Poland there is over 150 employees working for the client. We have established very good relationship with client thought the years and still working for further scope extensions.
- Contract of employment for an indefinite period
- Working in a close-knit team and a friendly atmosphere
- Development of expert or leader competences
- Bonuses, including those for recommending new employees
- A wide range of training and cofinancing of courses
- Additional life insurance
- Attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
- Integration events and joint celebrations
- Annual family picnic
- Employee volunteering opportunities and interesting CSR projects
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care, also for your family
- Bicycle parking and carpooling
Capgemini is one of leading global companies offering consulting, IT technologies.
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