About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 3800 specialists in its offices located in Krakow and Katowice.
Position purpose
We are looking for candidates who are ready to participate in R2R and P2P processes for a new Client in Poland – a global company which business is dedicated to storing, protecting and managing information and assets.
Joining us you actively will participate in forming new Team, face highly complex scope, you will have a chance to familiarize with variety of tools and technologies. If you are full of positive energy, highly motivated to face new challenges and ready to create new quality of services provided to our Clients, join the Team.
As a Team Leader you will be responsible for participating in transition activities, leading, developing and motivating R2R team. You will also act as R2R expert and process leader.
Main accountabilities
- Participates in transition activities as per requirement
- Ensures the delivery of a high quality, customer focused service on a daily basis to the Client in accordance with agreed SLA/KPI
- Demonstrates knowledge of respective F&A processes and procedures
- Acts as point of escalation for R2R
- Supervises trainings to the current and future delivery team members. Ensures that processes are understood and being followed by the team members
- Handles regular communication with the Client counterparts and builds relationship with them for the future delivery
- Continually seeks out ways to improve Client’s satisfaction
- Analyzes root causes of problems related to R2R
- Ensures process is controlled according to the agreed procedures
- Keeps all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes
- Manages proactively day to day team performance
- Ensures effective utilization of resources within the team
- Performs all administration tasks required
- Motivates and continuously develops team members
- Drives R2R with continuous focus on standardization, innovation, automations leading to the best in class model
Requirements
- Expertise in the R2R area (at least 3 years)
- Excellent organization skills and ability to manage multiply tasks simultaneously
- People management skills
- Excellent analytical skills
- Attention to details
- Well organized
- Decision making and business judgment skills
- Good MS Office skills – (advanced knowledge of excel – creation of macros, pivot tables – would be an asset)
- Ability to work effectively under time pressure and with deadlines
- Knowledge of Oracle will be an advantage
- Very good Customer Service skills and client-focus attitude
- Flexibility, ability to deal with ambiguity and change
- Strong interpersonal skills and proactive approach
- Very good German skills
- Very good English skills
What we offer
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages.
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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