Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2500 specialists in its offices located in Krakow and Katowice.
R2R Team Leader
Place of work: Kraków
Ref. no Praca/R2R/TL/KRK
Position purpose
We are looking for a strong candidate who can take the role of Team Leader in Delivery Team within R2R scope. Person will be responsible for managing the team on a daily basis including operations and leadership. This person will provide the Client with high quality services, ensure that all deadlines are met.
Main accountabilities
- Leading the delivery team of 10 - 13 people
- Supporting function to Delivery Manager
- Contact with client on daily R2R matters
- Providing high quality reporting, and responding to ad-hoc requirements
- Managing team workload
- Driving and proposing R2R process improvements within assigned scope
- Encourage cooperation, teamwork and knowledge sharing. Provide team members with coaching and assure process team training requirements are satisfied
- Support R2R account scope and portfolio development
Candidate's profile:
- Can Do” and solution solving attitude
- Team player
- Excellent analytical skills and attention to details balanced with quick summary and solutions
- Excellent communication skills. Ability to adjust to different audience groups both internal and Client
- Ability to deliver various reports within deadlines and on short notices
- High self motivation to achieve target levels
- Ability to organize own and team work schedules adjusting to team performance and Client’s queries
Requirements
- Advanced English is required
- Experience in R2R
- Excellent Customer Service & communication skills
- Ability to build long-term relationships with the Client
- Excellent presentation skills
- Multitasking, ability to organize own and team work in compliance with the operational procedures, KPI/Client’s Reporting requirements, ad hoc priority tasks
- Advanced Excel knowledge and computing skills
- Ability to bring an answer quickly and efficiently
- Ability to work during Polish holidays when required
- A candidate should demonstrate proven team management experience
What do we offer to the candidates:
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere
