As a truly worldwide organization, EY Global Delivery Services spans all geographies, practices, service lines, sectors and competencies with deeply-integrated services. With 20,000 people working from nine centers in five countries, GDS is online everywhere, helping deliver exceptional client service all the time; providing what you need, where you need it.
EY GDS Poland has been in operation since 2011, supporting 30 countries across 12 services in English and non-English languages. Join one of our innovative and highly skilled teams in Enablement Services to provide high-skilled, and innovative services to support EY's global and local teams. Markets Services, Creative Agency Services, Executive Assistants (AWS), Finance and Accounting, Risk Management Services, Procurement Services and IT Services are among the services offered by Enablement Services. Find your team and gain valuable experiences that will last a lifetime.
Currently the center is seeking candidates for the position:
Supervise service delivery in respect of Recruitment Operations and oversees a team of 5+ Supervisors and up to 50+ employees.
Role is responsible for ensuring service delivery and quality standards are consistently met by the team. Additionally, the Manager is responsible for training, developing and motivating Supervisors and other team members.
Profile of ideal candidate:
- Strong Managerial Experience (min. 5 years in leading the team) preferably in BPO/SSC environment or large multinationals
- Team leading experience including direct reports who have managerial responsibilities
- Great understanding of general HR operations with focus on Recruitment support
- Knowledge of Six Sigma tools
- Strong communication, interpersonal and leadership skills
- Manages, monitors and reviews the overall quality of service across all assigned teams (Geographical regions and /or process towers)
- Works with customer and Service Function Leader to develop appropriate service delivery models and generate new business opportunities
- Manages, coaches and develops all direct reports in line with EY Performance Management and
- Development Programs
- Proactively engages his/her employees, creates an environment that motivates individuals and teams and recognizes exceptional performance
- Works collaboratively with other Managers, to develop and share best practices
- Acts as an escalation point for all service delivery issues and ensure timely closure of all issues to the satisfaction of the customer
- Continually reviews and maintains the team structure, ensuring resources are available and capable of meeting agreed business and customer requirements, including periods of peak demand and absence.
- Analyses the processes and sustains their continuous improvement
- Ensures adherence to any legal / statutory requirements (safety, security, labor law, service delivery related)
The successful applicant will enjoy the benefits of working for this well-known company including an attractive salary and number of benefits (multisport card, private medical care, life insurance, language classes, healthy lifestyle program) and an opportunity to join number of our great groups such as sports, environmental, charity groups and other activities ( EY art or Srubowa news).