Recruitment Team Leader/Manager

The main purpose of the position is ensuring high level of recruitment services for Capgemini Poland Cloud Infrastructure Services in 3 locations (Krakow, Katowice and Opole) in reference to the wide scope of positions (from 1st Level Agents to Managerial Positions).

The Recruitment Team Leader/Manager will act as the direct supervisor of HR SSC Infra Recruitment Team. Reporting to and working closely with the Service Delivery Manager, the Recruitment Team Leader/Manager will be responsible for day to day Recruitment Team management in order to meet both short and long term needs of the organization and contribute to the achievement of business goals of Capgemini Poland.

This fantastic opportunity is directed to the current Team Leaders and Assistant Managers willing to change the area of their professional development and take on new challenges in the field of recruitment management.

• Proactively managing Recruitment Team performance aiming to meet or exceed SLA targets, aspirations and clients expectations; recommending and implementing action plans as appropriate to address any shortfalls


• Monitoring the quality of the service and influencing continuous improvement


• Ensuring effective utilization of resources within the Recruitment Team


• Assigning priorities for the Recruitment Team


• Providing a first point of escalation for the Recruitment Team in respect of service/delivery issues


• Contact with Customers on a daily/weekly/monthly basis, as required, regarding different operational issues


• Being a first escalation point for the Hiring Managers


• Tracking services provided and ensure timely and accurate reporting


• Continually acting to simplify, standardise and improve recruitment processes


• Coordinating people management activities such as staffing, training and employee relations of the team


• Motivating Recruitment Team members to provide excellent client service


• Providing leadership to the team through mentoring, coaching, career growth opportunities and performance management


• Responsible for succession planning, shadowing and identifying high-potentials


• Assisting in planning and implementation of agreed changes to the delivered services

• At least 12 months of experience as a Team Leader/Assistant Manager at the company


• Proven track record in recruitment processes at least while building own team


• Comprehensive knowledge of company internal recruitment policies


• Understanding of different Business Units


• Fluent English communication skills (oral & written)


• Fluent Polish is a must


• Strong MS Office tool skills including Word, Excel, PowerPoint

• Highly dynamic individual, able to manage multiple assignments and priorities simultaneously and work under pressure


• Ability to organize work effectively, to think ahead and to plan proactively


• Ability to work collaboratively and build relationships with wide spectrum of stakeholders


• Ability to communicate well across the organization


• Accuracy and ability to work to tight deadlines


• Maturity, high personal standards


• Enthusiasm, “can do” attitude

• You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.


• You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.


• You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.


• You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.


• You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).


• As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.