Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 2700 specialists in its offices located in Krakow and Katowice.
Recruitment Team Leader
Place of work: Kraków
Ref. no Praca/RTL/KRK
Main accountabilities
- Day to day team management, including, above all, workload distribution, managing issues and facilitating service delivery
- Making sure that all required targets and service levels are met
- Communicating regularly with Capgemini counterparts in respective countries in order to build strong, positive relations
- Ensuring smooth collaboration with the representatives of sourcing team at all levels of the organization
- Building positive atmosphere and collaborative culture within and between the teams
- Ensuring smooth flow of all operational-level processes, in line with Capgemini methodology
- Coaching, motivating and developing the team in order to ensure the best leverage of their skills and potential
- Implementing best practices and improvements in order to increase efficiency and quality of delivered services
- Handling escalations
- Ensuring that the process documentation is properly stored and up to date
- Providing input to reporting
Requirements
- At least 5 of experience in recruitment field, gained in recruitment consulting and/or Recruitment Process Outsourcing area
- In depth recruitment process expertise, with particular focus on Recruitment Process Outsourcing
- At least 1 year of experience in leading the team in recruitment environment
- Strong goal orientation, ability to work in target-driven environment
- Experience in working in international team/organization desirable
What we offer
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere
