Agencja zatrudnienia nr licencji 3260
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Location: Warszawa
Nr ref.: DEJSA04539
For our Client, an international retail company, we're looking for Debt Collections Management Manager (EAST). The position reports directly to the Customer Service Manager Europe and is responsible mainly for:
- Develop and Standardization of the debt collection procedure
- Contacts with operators from other countries
- Prepare written policy documentation related to the credit set up proces
- Negotiations with the sales department
- Manage customer credit fields
- Interface with sales organization to communicate credit decisions and ensure timely review
- Make credit decisions within assigned authority
- Plan and organize activities of credit set up team to ensure file reviews are completed timely/accurately
- Initiate process improvement and quality revievs to simplify and improve productivity
- Resolve credit issues with customers
- Develop management reporting
- Provide for ongoing training of the credit staff (Customer Service Team)
- Measure money collection process performance with appropriate metrics
- Accept or reject the staff's credit recommendations
- Personally investigate the largest customer credit applications
Regional Credit Management Coordinator EAST
- Bachelors degree in accounting, finance or related field
- A minimum 3 years experience in Debt Collections (Knowledge of the retail market will be an added advantage)
- Fluent English is a must
- Proficient in reading / interpreting financial statements for the purpose of underwriting credit
- Excellent written and verbal communications
- Strong negiotiations skils
- Ability to manage relationships both internally and externally
- Problem solving and customer service skills
- Have a thorough knowledge of credit-related laws
- Computer skills - Word, Excel, SAP
Become a part of a dynamic and enthusiastic team, developing and expanding the European region.