If you're an experienced IT services professional looking to take on a new challenge, this is a fantastic opportunity to work as part of a global team and oversee IT support for our Warsaw, Copenhagen, Berlin and Munich offices.
Delivering world-class IT support to our teams of engineers and designers, you will form part of a dedicated and passionate global IT team. Managing 1 team member in Warsaw and 1 team member in Berlin, you will have the opportunity to utilise your practical IT skills along with taking on IT services improvement projects to ensure only the best IT services are delivered to the organisation.
- Provide IT day to day support for the business unit aligned to the global IT strategy and technology roadmap
- Ensure that all local IT policies and procedures are complied with and participate in audits as necessary
- Manage and mentor our Trainee IT Support Officer and ensure they are getting necessary training and support
- Measure and drive up usage of our systems to ensure that we are maximising the value of our systems or changing direction if not fit for purpose
- Represent the whole IT portfolio (which is varied and includes our Business systems such as HR, Finance and CRM) to the Business unit
- Manage the local IT equipment within the practice lifecycle (such as PC’s)
- Manage local suppliers of IT and telephony services to ensure we are receiving good service and costs are managed
- Ensure that regular training is provided on our IT systems to the business unit
- Work with the business unit BIM Manager / Directors to evaluate IT solutions that drive the business unit (and in turn the practice) ensuring compliance with and alignment to the wider IT strategy.
- Represent the Business Unit in the Global IT Management meetings to shape the products we deliver balancing global need against local nuances
- 70% day to day support – ensuring support tickets are being resolved within SLA, acting as an escalation point and where appropriate dealing with support tickets.
- Direct responsibility for all IT Systems provided by head office and Service specifically: communications (switch board, Wi-Fi, Email, Video Conferencing, Desktop Collaboration Tools, Telephones), devices and applications (Standardized Desktop, Virus Protection, Engineering Systems), infrastructure (cabling floor boxes, LAN/WAN, Systems hosting, Logon (AD), Network Services, Remote Working, Storage, Backup, Print), Service Desk (IT Helpdesk, Local 2nd Line Support, 3rd Line System/Application Support), IT hardware purchase & preparation for use.
- 30% looking at how to improve both the technology and solutions and improving the service working with key stakeholders in the business unit.
- Demonstrated IT services experience
- Practical skills combined with a deep commercial awareness
- Fluency in English
- Strong leadership and decision making skills
- Understanding of complex information and requirements
- Excellent organisational, analytical and problem solving skills
- Good prioritisation skills and be flexible enough to adapt plans
- Ability to explain complex systems in simple terms without the use of acronyms
- An ability to work to tight deadlines and within constraints
- Experience of leadership and mentoring junior staff
Candidates who meet the above requirements are invited to apply through Aplikuj Teraz button or the following website: www.burohappold.com/careers
