Manpower (certificate nr 412) is a global HR leader with more than 60 years of tradition. Our company is present in 82 countries, in Poland we have 50 branches. We work with 400,000 customers a year, including small and medium-sized enterprises in all sectors, as well as the world"s largest corporations. Our services include temporary employment, recruitment of permanent staff, external employment and personal counseling.
Currently, we are looking for:
Regional Team Lead Customer Service
Miejsce pracy: Poznań
| Numer ref.: RTL/052/AKO
Our offer:
- Employment contract directly with our client
- Work in an international environment in hybrid model
- The opportunity to develop and gain experience
- All equipment are provided
- Professional medical healthcare
- Life insurance
Qualifications:
- People and project management experience, preferably in Customer Service/Order Fulfillment
- Strong leadership, change management and motivational skills
- Knowledge of SAP, in particular module SD
- Fluent in English (min. C1 )
- Knowledge of other languages is an asset - preferably French, Spanish, Italian
- Highly professional and service-orientated, strong in liaising with customers and employees at all levels
- Possess good administration and organizational skills
Responsibilities:
- Responsible for managing a team of Customer Service Representatives making sure the daily work is distributed fairly and gets done timely, efficiently and accurately
- Provide leadership to and develop the team members in close cooperation with HR & line manager
- Closely cooperate with peers in Order Fulfillment and other departments to provide and maintain a high level of service to internal and external customers
- Ensure that all Customer Service responsibilities are covered and followed by the team members in accordance with company procedures
- Act as liaison between Customers and internal functions like Sales, Order Fulfillment, Production; Finance as well as regional and global teams
Permanent work