Regional Team Lead Customer Service

Our offer:

• Employment contract directly with our client
• Work in an international environment in hybrid model
• The opportunity to develop and gain experience
• All equipment are provided
• Professional medical healthcare
• Life insurance

Qualifications:

• People and project management experience, preferably in Customer Service/Order Fulfillment
• Strong leadership, change management and motivational skills
• Knowledge of SAP, in particular module SD
• Fluent in English (min. C1 )
• Knowledge of other languages is an asset - preferably French, Spanish, Italian
• Highly professional and service-orientated, strong in liaising with customers and employees at all levels
• Possess good administration and organizational skills

Responsibilities:

• Responsible for managing a team of Customer Service Representatives making sure the daily work is distributed fairly and gets done timely, efficiently and accurately
• Provide leadership to and develop the team members in close cooperation with HR & line manager
• Closely cooperate with peers in Order Fulfillment and other departments to provide and maintain a high level of service to internal and external customers
• Ensure that all Customer Service responsibilities are covered and followed by the team members in accordance with company procedures
• Act as liaison between Customers and internal functions like Sales, Order Fulfillment, Production; Finance as well as regional and global teams

Permanent work