Regular Support Engineer
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Regular Support Engineer
Miejsce pracy: Wroclaw
Nr Ref.: VR-14152
Responsibilites
- Cooperate with partners located over the whole globe
- Phone coverage in shift patterns
- Manage and prioritise all tickets arriving on the Service Desk queue, either resolving them directly or re-assigning them to other support teams as required
- Provide all internal clients with a dedicated, positive and efficient service at all times.
- . Focus on high-quality incident data, recorded into incident booking system
- Manage production incidents from inception to resolution
- Adherence to process and procedures to maintain quality and professionalism and other tasks assigned by the superior unless they are contrary to the law or the contract of employment
Requirements
- IT Service Desk skills and qualifications:
- Bachelor's degree or equivalent work experience
- Excellent verbal and written communication skills
- Contagious enthusiasm and motivation to be best in class
- Innovative and prepared to try different ideas where this could be beneficial to the environment and our clients
- Fluent written /spoken English, one of the following additional languages: German, French, Italian, Spanish would be a an advantage
- Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills
- Demonstrate a high level of customer focus and empathy
- Strong Teamwork and communication / information sharing
- Willingness to learn and focus on results
- Client focused and biased in pursuit of business goals and objectives
We offer
Join our Development Center in Wroclaw, Poland, and become a member of our open-minded, progressive and professional team. In this role you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.