Reporting Specialist
Kraków
Reporting Specialist
Kraków
Nr Ref.: 1080662
Kraków
Nr Ref.: 1080662
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
Founded in 1986, QVC (which stands for Quality, Value, Convenience) has an extraordinary 30 year track record of growth and success. Now with annual net revenues of US$8.7 billion, QVC has emerged as the world’s leading video and ecommerce retailer, with live TV broadcasts reaching more than 350 million homes worldwide. QVC’s customer-centric culture helps explain why over 90% of QVC’s annual revenues come from repeat customers – people who have come to know and trust us. And it’s a big reason QVC people are proud to work here.
Reporting Specialist
The Reporting Specialist is responsible for the following activities to ensure adequate information is being developed to allow the managers In Customer Finance to lead their departments effectively.
- Mine data and develop management reports aligned to the requirements provided by management in Customer Finance
- Support testing all changes to Customer Finance systems and processes
- Support the systems provisioning process for new employees
- Escalate to IT all system issues and follow through until the issues has been addressed
- Support new policy and procedure development and communication
- Maintain the department’s capacity plan model
- Create reporting to track processing efficiency (Cost Per Unit and Units Per Hour)
- Maintain work standards tracking (Units Per Hour - UPH). Validate semi- annually.
Key Accountabilities:
- Report development and information reporting
- Maintain the Capacity Plan/CPU/UPH models
- Support the area’s systems provisioning process as well as communicating with IT and tracking the repair of system issues impacting production.
- Policy and Procedure development
- Test and review system changes and sign-off on the changes to be implemented
- Ability to mine and analyze data and then create management reports
- Ability to communicate fluently in both English and German is required. Being fluent in Italian and/or French is preferred as well
- Knowledge and understanding of production monitoring concepts
- Excellent written and verbal communication skills
- Strong analytical and problem solving skills
- Proficient with Microsoft Office and data mining tools
- ·Excellent interpersonal and team building skills
- Bachelor’s Degree from a four year college or university required. Master’s degree preferred.
- 2 years of operational experience
- 3 years of data mining or statistical analysis development
Just as we search the globe for unique products, we’re also searching for unique individuals to join our team. QVC offers a variety of career paths in Krakow, whether you are a recent university graduate, completing your studies, looking for the next step in your career or want to work flexible hours. With a wide range of exciting opportunities, there’s no better place to start or continue your career.
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