About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Position purpose
The main purpose of the role is managing the team of Senior Specialists and Specialists (from various SAP, SAS, SQL areas) effectively on daily basis including operations and leadership. Provide the Client with high quality service. Support the Leadership to maintain tactical relationship with client stakeholders. Ensure that all Service Level Agreements and KPIs are kept according to schedule and targets. Develop teams and employees, promote team work and provide employees with coaching and leader’s support. Focus on developing expertise and experience and support operations delivery teams in Krakow as well as across engagement’s delivery network in various areas.
Main accountabilities
Service Delivery:
- Ensures that all targets and deadlines defined in KPIs and SLAs are met according to Client’s expectations. Maintain and develop process controls to secure that completion of above.
- Assigns priorities for operations and high quality services delivered to the Client.
- Ensures that all deliverables for the project are identified, tracked, followed and executed on ongoing basis.
- Secures sufficient pool of resources to perform operations for the Client.
- Perform negotiations with the Client on project / scope financials when required.
Leadership / Team Management:
- Creates strong and effective teams motivated towards effective performance and objectives realization of targets.
- Based on the scope and forecast, identifies the recruitments needs both in regards to team size and profiles for recruited employees.
- Defines the expectations towards employees and set and review team/individual objectives.
- Ensures the workload is properly assigned to employees.
- Promotes collaboration, teamwork and knowledge sharing.
- Identifies and develops talents. Develops individuals with coaching, delegating and constructive feedback practices.
- Cooperate with HR department on staff development and staff issues resolution. Promotes HR initiatives and internal recruitment processes.
- Motivates teams and minimizes staff turnover/attrition.
Continuous Improvements:
- Promotes Continuous Improvement culture - strives to simplify, standardise and improve processes across all countries towards quality / productivity improvements.
- Works with the Client / internal stakeholders in order to get the buy-ins and approvals.
- Ensures that appropriate controls are implemented to reduce the risk delays and errors. Ensures IMS/Security requirements are met both in terms of teams behaviour and engagement documentation.
Transformation Process:
- Identifies the new opportunities of potential areas where scope of engagement can be increased. Encourages the Client to identify other areas that could have the impact on scope increase
- Support Transition and Transformation agenda
Requirements
- At least 6 years working experience in an international accounting and reporting environment, with appropriate background
- At least 2 years of experience in people management
- Expert-level knowledge in one or more these areas of expertise: SAP BW/BI, SAP BEx Designer, SAP GRC, SAP FI/CO, MS SQL, SAS
- Bachelor\'s degree in Accounting or IT
- Very good command of spoken and written English
- Communicative knowledge of German would be an asset
- Experience in actuarial reporting or financial reporting
- Service oriented, willingness to develop skills and scope of responsibility
- Very good knowledge of MS Office with focus on MS Access
- Good analytical and conceptual skills, good communication and presentation skills
What we offer
- Building a new team
- Learning using new professional tools
- Coordinating / participating in projects
- Working in a global support for established Client
- Ability for further development
- Broad benefits package
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
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