Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
- Performing identity verification documents check, and research on a range of customer types with different structures in all jurisdictions
- Reviewing publicly available sources for information pertaining to customer due diligence
- Maintaining delivery of a high quality service level to clients and ensuring any queries are dealt with in a professional manner and escalating where appropriate
- Investigating cultural EU nuances regarding documents provided by the customers
- Promoting local customer-centric knowledge and experiences to create a superior customer experience for our high valued users
- Flexible and quick learner, able to adapt to continuously evolving environment
- Ability to understand your current clients’ processes and guidelines
- Ability to research, perform account investigations, upsell, optimize, document, update and follow up on these issues and responses as they come up.
- Ability to multi-task and work under pressure
- Excellent communication skills: verbal, written, listening skills
- Written and spoken fluency in Italian
- German, Dutch and Spanish would be additional asset
- Experience working AML or compliance would be an advantage
- Comfortable with a rapidly-changing environment
- Strong problem-solving skills
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.