Risk & Healthcare Specialist with Dutch
Kraków
Nr ref.: 2489967
The Administrator's responsibilities include a back-office activity such as:
- Carrying out administrative tasks using a dedicated web-based system workflow
- Checking information received from insurers against the information held on the system records
- Performing calculations using information available in the system
- Updating/ renewing policy plans in the system, based on the policy documentation
- Preparing various reporting
- Following the procedures and guides for the scope of work
- Acting as a SME for processes and resolving issues
- Participating in projects aimed at process improvement
- Participating in transition projects
- Conducting trainings for new joiners / other colleagues
- Continuously giving and asking for constructive feedback
- Coaching and mentoring less experienced colleagues
- Ensuring process documentation is up-to-date
- Actively attending / leading meetings with the team, internal clients
- Suggesting and implementing changes to tools and documentations needed to support effective service delivery
- Suggesting process and/or system improvements to team manager & team coordinator
- Participating actively in problem solving
- Working closely with other teams/internal clients to ensure that all work is carried out in a timely manner and to a high standard
- Cooperating closely with team coordinator as well as the team and making sure all SLAs are met
- Performing tasks assigned by manager
Domain Knowledge
- Good knowledge of insurance market would be an asset
Technical Skills
- Proficiency in MS Office
- Basic computer software/ application usage
Analytical Skills
- Ability to analyze processes and identify areas for improvement
- Ability to identify and respond to risks
- Excellent attention to detail
- Strong ability to think creatively
Communication Skills
- English - level B2/C1
- Dutch - level C1
- Excellent communication skills
- Understanding and applying appropriate communication style
Time Management
- Able to meet tight deadlines under time pressure
- Able to prioritize tasks according to volumes
- Excellent time management and organizational skills
- Work ethos
- Strong work ethic
We offer:
- Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
- Flexible remote work environment
- Employee-appreciation culture (multiple recognition programs)
- The best medical cover on the market with free dental care
- Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
- Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
- Internal career opportunities, individual development plan, professional development training and resources
- Lots of social events, charity actions and opportunities to integrate with colleagues