Risk & Healthcare Team Coordinator with German
Kraków
Nr ref.: 2496942
Team Coordinator supports service delivery by providing expertise in:
- Ongoing operations: supports the team to execute its daily operations in line with the requirements of internal clients
- Continuous improvement: participating in and/or leading projects aimed at improvements, changes, creating tools, etc.
Ongoing operations:
- Monitoring current operations within the team on a daily basis. Managing the workload in line with SLAs by organizing, prioritizing and making effective workload allocation decisions
- Identifying issues with processes handled in multiple team and driving a process to find and implement solutions
- Increasing the level of process knowledge across the team
- Acting as a SME for processes and resolving issues
- Suggesting and implementing changes to tools and documentations needed to support effective service delivery
- Backing up team manager, if required
Continuous improvement:
- Making sure that the level of service is continuously improving
- Suggesting and using tools to measure improvements
- Participating in and/or leading meetings to define requirements and operational improvements needs
- Coordinating and planning projects, ensuring the success of project’s closure
- Designing, implementing and developing support materials for solutions to be implemented, such as procedures and training manuals
- Ensuring that all required tools and systems are available for the team and that appropriate training of new processes/systems is delivered to the team
Requirements
- English - levelC1
- German - level C1
- Advanced Excel skills
- Ability to analyse processes and identify areas for improvement
- Ability to identify and respond to risks
- Excellent attention to detail
- Ability to lead meetings and conference calls
- Understanding and applying appropriate communication style
- Ability to manage work streams in a project
- Excellent time management & organisational skills
- Able to prioritize tasks according to volumes
- Knowledge of insurance market will be an asset
We offer:
- Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
- Flexible remote work environment
- Employee-appreciation culture (multiple recognition programs)
- The best medical cover on the market with free dental care
- Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
- Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
- Internal career opportunities, individual development plan, professional development training and resources
- Lots of social events, charity actions and opportunities to integrate with colleagues