Orbis Hotel Group is the largest hotel chain in Poland. It offers almost 11 000 rooms available in 55 hotels in Poland. Our hotels are operating under the Accor brands Sofitel, Novotel, Mercure, ibis and ibis Budget, as well as under the Orbis Hotels brand.
SOFITEL WROCLAW OLD TOWN
is currently looking candidates for a post of:
We are looking for a dynamic and experiencedcandidate for Rooms Division Manager position who will be responsible for the planning and managing the operations of the supervised departments to achieve customer (guests, employees, corporate) satisfaction and quality service while meeting/exceeding financial goals. Rooms Division Manager is responsible for planning, organizing, directing and coordinating activities of the Front Office, Reservation and Housekeeping departments in conjunction with the General Manager. Demonstrates and communicates short and long term focus. Responsible for delivering results that contribute to the mission and overall success of the hotel.
Scope of responsibilities:
- Manage the operations of the supervised departments in order to maximize profitability and to ensure superior guest service and product quality
- Develop, recommend, implement and manage the supervised departments’ annual and long term goals
- Ensure that supervised departments are maximizing revenue and profit potentials while minimizing costs
- Manages operational expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager
- Manages performance issues that arise within the supervised departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
- Ensures optimal compliance with corporate focus audit
- Effectively communicates with team members
- Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
- Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
The successful candidate will have to possess:
- Minimum of 2 years operational management experience on managerial position in Front Office/Housekeeping department
- A strong understanding of hotel operations and administration to include, budgeting, forecasting, human resources, sales, pricing, revenue management and marketing
- Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
- Must have strong decision making skills
- Strong oral and written communication skills
- Must perform well under stress and be adaptable to changing work environments
- Ability to communication at all levels
- Ability to train and develop team members
- Ability to work effectively in a team environment and take initiative
- Excellent organizational skills
- Computer skills (word processing, spreadsheet, and presentation software)
- Excellent English and Polish required
Offering:
- real professional development and promotion opportunities in Accor chain all over the world
Poznaj
Accor
Accor jest wiodącą na świecie, kompleksową grupą hotelarską oferującą gościom wyjątkowe i niezapomniane wrażenia w 5 000 hotelach, kurortach i rezydencjach w 110 krajach świata.
Z 300 000 pracownikami we wszystkich czterech zakątkach świata, różnorodność jest dla naszej Grupy codziennością. Ta ambicja, którą chcemy razem z Wami realizować, stanowi część dążenia do otwartości, promowania równości w miejscu pracy i zapobiegania dyskryminacji, wszędzie tam, gdzie działamy.
Accor dysponuje niezrównanym portfolio marek hoteli, od luksusowych po ekonomiczne i od ponad 50 lat świadczy usługi związane z gościnnością. Oprócz zakwaterowania, dzięki świadczonym usługom w zakresie gastronomii, rozrywki, wellbeing i coworkingu, Accor umożliwia nowe sposoby życia, pracy i spędzania czasu wolnego.
Aby realizować cele biznesowe, portfolio Accor obejmuje także działalność ukierunkowaną na dystrybucję usług, działania operacyjne i doświadczenia w branży hotelarskiej. Goście mają dostęp do jednego z najbardziej atrakcyjnych programów lojalnościowych na świecie. Accor jest głęboko zaangażowany w tworzenie zrównoważonego rozwoju aktywnie działając na rzecz naszej planety i lokalnych społeczności. W ramach programu Planet 21 - Acting Here. Accor działa na rzecz „pozytywnego hotelarstwa”, a w ramach Accor Solidarity pomaga osobom w niekorzystnej sytuacji życiowej poprzez szkolenia zawodowe i dostęp do miejsc pracy.